Help Desk
Shopping Infomation
Product Guide
Product Guide
Product Authenticity
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Every product of WORKSOUT is 100% authentic and sourced directly from the brands.
After Service
- In the event of an issue with a new and unused product, such as a defect or damage, we will provide A/S service.
- We recommend thoroughly inspecting the product upon receipt.
- If there is a problem, please reach out to us via LiveChat within 3 days of receiving the product and provide several images of the issue.
- Please note, in certain circumstances, such as the absence of necessary supporting materials or significant damage caused by the customer, A/S service may not be available.
Size Guide
- The size guide for each product, including measurement chart and fitting images, is available on the product page under the "Size Guide" button to assist you in finding the best fit.
- Please note that a slight difference of 1 to 2 cm may occur between the actual size and the size guide.
- If the "Size Guide" button is not present, please reach out to us through LiveChat on the right.
Handling & Wash
- Careful washing and handling is important for preserving the quality of the products.
- Please refer to the attached care label before washing as instructions may vary based on the product composition.
- Neglect in washing may result in deformation, discoloration, contamination, etc.
- In such cases, resolution will be based on applicable laws and consumer dispute resolution standards.
CLOTHING
- Cotton-type products may fade with friction during washing.
- Avoid sweating before washing, wash promptly.
- Use cold water and reduce spin time during washing.
- Wash white and colored clothes separately to prevent color transfer.
- Turn printed products inside out before washing to protect print.
- Avoid using chlorine bleach and strong enzymes.
- Dissolve detergent in water and agitate before washing.
- Cotton-type products may shrink slightly after washing.
- Dehydrate promptly after washing to prevent discoloration.
- Avoid washing wool products, dry clean only.
- Close zippers and buttons before washing.
- Garment-dyed products may experience natural water loss during wear and are not eligible for exchange or return.
- In case of contamination, wash product completely.
GORE-TEX INFINIUM™
- Wipe off oil stains with kitchen detergent before washing.
- Use hot water and small amount of liquid detergent.
- Rinse twice, minimize wrinkles.
- Avoid powdered detergent, fabric softeners, stain removers, and bleach.
- Do not wash with heavily soiled items.
- Hang to air dry or use medium-heat dryer rotation.
- Avoid high temperature drying.
- For more information, visit https://www.gore-tex.co.kr/gore-tex-wash-instructions-infinium.
SHOES
- Try on shoes indoors and be aware that wrinkles, instep marks, and sole damage are not eligible for exchange or return.
- Dry shoes in a shaded area, away from sun.
- Avoid using in oily places.
- Clean surface contamination with soap and water, do not use shoe polish or protectors.
- Contact a professional laundry service for washing if possible.
- Do not bend the heel of shoes.
LEATHER
- Avoid drying leather in direct sunlight or heat.
- Clean contamination with a soft brush and professional leather cleaner.
- Store leather at appropriate temperature and humidity.
- Contact a professional leather cleaner for washing.
- Handle carefully to avoid fire hazards.
LiveChat
LiveChat Operation Hours
- Based on KST (GMT + 9)
- Mon - Fri : 09:30 - 17:30
- Weekends & KR National Holidays : Off
- Lunch Break : 12:30 - 13:30
Email Contact
- Marketing & Press: marketing@worksout.co.kr
- Partner & Co-work: partner@worksout.co.kr
- Customer: customer@worksout.co.kr