To cancel your order, please reach out to us via our "LiveChat" option on the bottom right of our website.

However, please note that cancellations may not be possible depending on the current status of your order's shipping.

We're sorry, but once an order has been fulfilled, it can no longer be cancelled or modified.

Please reach out to us via our "LiveChat" option on the bottom right of our website.

You can track your order through two methods.

When your order is out for delivery;

• You will receive the tracking number of your order via email.
• Simply click your order # on MY PAGE and the tracking number will be available under the products ordered.

DHL TRACK & TRACE link is below :

https://www.dhl.com/kr-en/home/tracking.html

We accept various payment options to make your shopping experience hassle-free!

• PayPal
• Visa
• MasterCard
• JCB
• AMEX
• UnionPay

We apologize but once your order has been placed, the payment method cannot be altered.

If you want to change your payment method, you need to cancel your order and place a new order.

Our average delivery time is 3-5 working days from the time you place your order.

However, delivery schedules may vary depending on your location.

Please note that shipping may be delayed or even cancelled due to unforeseen circumstances like system errors or product availability.

And don't worry, if you place an order over the weekend or on a public holiday, it will be processed the next business day.

• What should I do if I receive a different item from my order?
• What should I do if my order is marked as shipped but I have not received my items?
• What should I do if I receive a damaged or defective item?

We'll be happy to assist you with any issues and ensure a smooth shopping experience.

Please reach out to us via our "LiveChat" option on the bottom right of our website.

To avoid disappointment, please be aware that orders may be cancelled if our inventory experiences a sudden surge.

We'll do our best to keep you informed, but unexpected cancellations may occur without prior notice.

We apologize, but we do not currently offer an exchange service.

If you're not satisfied with your order, you can return it and make a new purchase.

To return your order, please reach out to us via our "LiveChat" option on the bottom right of our website.

To return your order, please reach out to us via our "LiveChat" option on the bottom right of our website within 7 days of the receipt of the product.

Please note that you have to return your order to us by using your local postal service or a courier and you will be responsible for all return shipping charges. 

Products that do not comply with our return policy cannot be returned, so please check our return policy before applying for a return.

Return Policy

Our returns are handled promptly, with processing taking place in 3-5 business days after receipt at our headquarters.

Please note that during periods of high volume, processing times may be longer.

Rest assured, you'll receive your refund within 3-5 days after processing, although bank/card processing times may vary.

If you need to update your account information, simply reach out to us through our "LiveChat" support on the right side.

Our team will be happy to assist you with changing your email, name, or phone number.

Additionally, if you wish to delete your account, please don't hesitate to contact us through the same channel.

Please note that upon deleting your account, any associated coupons will become invalid and cannot be reinstated.

To reset your password, simply click "Login" at the top right corner and then click on "Forgot your password?".

We will then send you an email to reset your password.

To update or modify your shipping address, simply log into your account, visit the My PAGE, and click on 'View Addresses'.

From there, you can easily edit your saved addresses.

We are very sorry but the exact restock schedule are uncertain and varies based on product and brand.

To ensure the best fit, we provide a measurement chart for each product on its product page.

Please check Size Guide on product page!

If there is no "Size Guide", please reach out to us via our "LiveChat" option on the bottom right of our website.

We take pride in ensuring that all products from WORKSOUT are 100% authentic and sourced directly from the brands, your satisfaction is our top priority.

For detailed information about a product, please refer to the product description provided on its respective product page.

For the best results and longevity of your product, kindly refer to the care instructions provided on the laundry label before washing.

For more information, simply click the link below!

Handling & Wash

We kindly request that you take proper care when washing and handling your products to prevent any damages or contaminations.

Please note that any such incidents caused by customer negligence are not the responsibility of the company.

Please reach out to us via our "LiveChat" option on the bottom right of our website or email.

We'd love to hear from you, so don't hesitate to get in touch!

LiveChat Operation Hours

• Based on KST (GMT + 9)
• Mon - Fri : 09:30 - 17:30
• Weekends & Korean National Holidays : Off
• Lunch Break : 12:30 - 13:30

Email : customer@worksout.co.kr

If you have any questions regarding After-Sales Service support, our friendly support team is available via "LiveChat" on the right.
For further information, simply click the link below.

After-Sales Service