Refund policy

Exchange

• We do not offer exchange service.
• If you want an exchange for your order, you need to return your order and place a new order.

Return

• All returns must be postmarked within 7 days of receipt of the product.
• Please be sure to check the return policy below before you return your order. In the following cases, you cannot be available to request a return.
• Where the goods, etc., have been destroyed or damaged due to a cause attributable to the consumer;
• Provided, That this shall not apply where the package, etc., has been damaged to check the contents of the goods, etc.

• Where the value of the goods, etc., has substantially decreased due to consumer’s use or partial consumption;
• the term 'partial consumption' applies to consumption of any components of the goods that represent the value of the good including special packages, specific boxes and etc.
• Where the value of the goods, etc., has substantially decreased due to the elapse of time, making resale difficult or impossible;
• Where the package of copiable goods, etc., has been destroyed;

• If you want to return your order, please contact us via "LiveChat" on the right below.
• Please note that you have to return your order to us by using your local postal service or a courier and you will be responsible for all return shipping charges. 
• If you send your return package paying the shipping fee in advance, the full amount of the product will be refunded. If you send your return package without paying shipping fee, the amount of shipping fee will be deducted from a refund amount.
• Returns will be processed within 3-5 working days from when they have received into our headquarter and fully inspected.