Return policy

Exchange

• We do not provide exchange service.
• If you desire to exchange a product, it is necessary to initiate a return for the original order and place a new order for the desired item.

Return

• We have a 7-day return policy for all products.
• Returns must be postmarked within 7 days of receipt.
• Returns cannot be processed beyond the 7-day return period. If you return it after the period has expired, please understand as we process the return once again.
• Returns may not be accepted for the following reasons:
• Destruction or damage caused by the customer
• Decreased value due to customer use or partial consumption
• Decreased value due to the passage of time
• Destruction of packaging for copyable goods

• To initiate a return, please contact us via LiveChat located on the right side of the page.
• Return shipping is the customer's responsibility.
• A full product refund will be given for returns with prepaid shipping.
• Returns will be processed within 3-5 working days upon receipt and inspection.
• Please use the link we provide and submit the application: https://web.global-e.com/Returns/Portal/gsBWr